Cookie Consent by Free Privacy Policy Generator Complaints – RSCDS Edinburgh Branch
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Statement of Policy

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide. It can be about anything and could include

  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive a poor quality service

How to make a complaint

If you wish to make a complaint you can contact the Secretary:

By email to:
In writing to: The Secretary,
RSCDS Edinburgh
c/o 95 Overton Crescent,
East Calder, EH53 0RJ

Your complaint will be fully investigated and a response issued within 21 working days.

If you are unhappy with the response you can write to our Chairman, at the above address or by emailing

If you are still unhappy, you can contact OSCR, Office of the Scottish Charity Regulator.

By email to:, for a response within 15 working days
In writing to: Office of the Scottish Charity Regulator (OSCR)
2nd Floor, Quadrant House
9 Riverside Drive
Dundee, DD1 4NY

OSCR will not normally investigate a complaint unless the internal complaints procedure has been exhausted.