A complaint is when you tell us you are not happy about the service we provide. It can be about anything and could include
If you wish to make a complaint you can contact the Secretary:
By email to: email@example.com
In writing to: The Secretary,
c/o 95 Overton Crescent,
East Calder, EH53 0RJ
Your complaint will be fully investigated and a response issued within 21 working days.
If you are unhappy with the response you can write to our Chairman, at the above address or by emailing firstname.lastname@example.org
If you are still unhappy, you can contact OSCR, Office of the Scottish Charity Regulator.
By email to: email@example.com, for a response within 15 working days
In writing to: Office of the Scottish Charity Regulator (OSCR)
2nd Floor, Quadrant House
9 Riverside Drive
Dundee, DD1 4NY
OSCR will not normally investigate a complaint unless the internal complaints procedure has been exhausted.